Privacy Policy and Cookie Policy

Calling Home, LLC Terms of Service

These Terms of Service are a legal contract between you and Calling Home, LLC, a Florida limited liability company (“Calling Home”) and govern your use of the Site and any related services provided by Calling Home. We provide the Site to you expressly subject to these Terms of Service, together with our Privacy Policy, Cookie Policy and Live Event (as defined below) guidelines each as in effect from time to time (collectively, the “Terms”).As used in these Terms, “Site” means: (i) the website located at https://callinghome.co and any future affiliated website(s), including all webpages on such websites; (ii) the Live Events, podcast episodes, videos, audio files, scripts, newsletters, articles, documents, photos and other content made available to you, on a paid or non-paid basis, for your informational and instructional use; and (iii) any current or future public forum(s) hosted on, or as part of, the Site.

By accessing the Site, you agree to abide by these Terms and to comply with all applicable laws and regulations. If you do not agree with these Terms, you are prohibited from using or accessing the Site or using any other services provided by Calling Home.

Calling Home reserves the right to review and amend any of these Terms at our sole discretion. Upon doing so, we will update the Terms and any associated webpages. Any changes to these Terms will take effect immediately from the date of publication. By continuing to use the Calling Home Site after any changes come into effect, you agree to the revised Terms; if you do not agree with any of the revised Terms, you must stop using the Site.

These Terms were last updated on September 7, 2023.

Limitations of Use

The Site may be accessed and used only by individuals who can form legally binding contracts under applicable laws, and are not barred from using the Site under applicable laws or by Calling Home. By using the Site, you represent that you meet all of these eligibility requirements.

By using the Site or attending or participating in our Live Events or other events, you further acknowledge and agree on behalf of yourself, your users, and other parties that (a) you will conduct yourself in a productive and respectful manner and otherwise in accordance with these Terms, and (b) you will not:

modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on the Site;
remove any copyright or other proprietary notations from any materials and software on the Site;
transfer the materials to another person or "mirror" the materials on any other server;
knowingly or negligently use the Site or any of its associated services in a way that abuses or disrupts our networks or any other service Calling Home provides;
use the Site or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
use the Site or its associated services in violation of any applicable laws or regulations;
use the Site in conjunction with sending unauthorized advertising or spam, including advertising or spam regarding any offered products or services, or the need for any products or services, regardless of whether you are doing so on a professional or personal basis;
harvest, collect, or gather user data without the user’s consent; or
use the Site or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

If we become aware of Member Content (as defined below) that is inappropriate or does not otherwise comply with these Terms, on the Site or conduct at one of our Live Events, we reserve the right to investigate and take appropriate action, which may include temporary or permanent suspension from our Site or, in the case of a Live Event, removal ofany participant whose comments or behavior are deemed to be inappropriate or disruptive.

Notwithstanding any of the foregoing, Calling Home does not control the Member Content or conduct of other users of our platform. We are not required to monitor, police, or remove any Member Content or conduct, and we assume no liability for any such Member Content or conduct. Additionally, we are not a party to any communications or arrangements made among users through the Site. We do not conduct or require background checks on users, and we do not attempt to verify the truth or accuracy of statements made by users. We make no representations or warranties concerning the conduct or Member Content of any users or their interactions with you.

Participation in Live Events

(a) Live events, including, but not limited to, our Open House and Overthinkers Anonymous groups and Q&A sessions (“Live Events”), are designed to bring users together around a topic of shared interest. Notwithstanding the foregoing, and in accordance with the “Limitations of Use” Section above, Calling Home does not control any Member Content that is shared during such events.

(b) By participating in a Live Event, including our Open House and Overthinkers Anonymous groups, you acknowledge and agree to the following: (i) such Live Events are designed to allow you to participate in sessions with other users that address topics of shared interest; (ii) such Live Events are not healthcare, mental health, or therapy services and do not involve diagnosis, assessment, mitigation, or treatment of any health condition, and you will not use a Live Event in place of your medical treatment; (iii) you are fully responsible for your physical and mental wellbeing while you are participating in a Live Event, including for all of your choices and decisions that may arise from or otherwise relate to your participation in a Live Event, and you expressly assume the risks of your participation in a Live Event; (iv) you are responsible for any information you share while participating in a Live Event, including any health or other sensitive information, you provide such information voluntarily and understand that such information may not be protected under any federal or state privacy law, and you have obtained all necessary consents if such information relates to any other person or individual; (v) you will maintain the confidentiality of any information shared by any other user during your participation in a Live Event; (vi) you will act in a courteous and respectful manner towards all users participating in Live Events; and (vii) notwithstanding anything in these Terms to the contrary, you waive and release Calling Home, and its employees, directors, and officers, from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, you ever had, now have, or will have, arising from your past, present, or future participation in a Live Event, or otherwise with respect to a Live Event. If you do not agree to the foregoing terms, you will not participate in Live Events. Calling Home may terminate your participation in a Live Event at any time, in its sole discretion, for any reason, including, if you violate these Terms.

Intellectual Property; Member Content

The intellectual property in the materials contained in the Site (including, but not limited to, the content made available by Calling Home, and all other aspects of the Site, including any and all trademarks, logos, text, images, graphics, music, data, software, source code, and other information available through or as a part of the Site, and including the design, structure, selection, coordination, expression, “look and feel”, and arrangement of the Site) are owned by or licensed to Calling Home and are protected by applicable copyright and trademark law. We grant our users permission to download copies of the materials, as applicable, for personal, non-commercial transitory use. You may not: (i) sell, rent, lease, copy, reproduce, hyperlink, frame, republish, upload, post, modify, transmit, translate, encode, publicly display, or distribute in any way via any medium any such content or any other part of the Site without Calling Home’s express prior written consent; (ii) remove any proprietary notices or labels on such content; or (iii) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used on or as part of the Site.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms, and may be terminated by Calling Home at any time. You acknowledge and agree that any breach of any provision of this “Intellectual Property; Member Content” Section would result in irreparable harm to Calling Home, for which money damages alone would be an inadequate remedy, and, therefore, you agree that Calling Home is entitled to injunctive relief to prevent or restrain any breach or threatened breach of this “Intellectual Property; Member Content” Section, in addition to any other remedies available at law or in equity.

Calling Home collects registration and other information about you through the Site. Please refer to our Privacy Policy for additional details on how we collect, use, and disclose this information.

You are responsible for the information, opinions, messages, comments, photos, videos, graphics, sounds and other content or material that you submit, upload, post or otherwise make available on or through the Site or at a Live Event (“Member Content”) and through the services available in connection with the Site. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, violation of contract, privacy or publicity rights or any other harm resulting from any Member Content that you make. You have full responsibility for any and all Member Content you make, including its legality, reliability and appropriateness.

You agree that any Member Content provided by you in connection with the Site is provided on a non proprietary and non-confidential basis. You hereby grant to Calling Home a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to use, reproduce, process, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit and distribute each of your Member Content, or any portion thereof, in any form, medium or distribution method now known or hereafter existing, known or developed, and authorize others to use the Member Content. We may modify or adapt your Member Content in order to transmit, display or distribute them over computer networks and in various media and/or make changes to the Member Content as necessary to conform and adapt them to any requirements or limitations of any networks, devices, services or media.

Paid Subscription Plans

Calling Home offers semi-annual and annual paid subscription plans in exchange for a fee payable in full in advance of each such six-month or annual subscription. Except as expressly set forth herein, all fees are non-refundable once paid. All fees are in U.S. dollars. Any promotional or “trial basis” discounts offered are temporary and will terminate at the end of the applicable promotional period, but may be terminated earlier in Calling Home’s sole discretion. You agree to pay the applicable subscription fee in exchange for access to the content relevant to your paid subscription plan. The fee we will initially charge you for your subscription will be the price posted on the Site on the date that you register as a member. Once we charge you for your first subscription fee, you will receive a confirmation e-mail welcoming you to the Calling Home community and notifying you of your ability to access the portions of the Site applicable to your paid subscription.

IMPORTANT NOTICE: CALLING HOME WILL AUTOMATICALLY RENEW YOUR MEMBERSHIP ON EACH SIX-MONTH OR YEARLY (AS APPLICABLE) ANNIVERSARY OF THE DATE THAT CALLING HOME FIRST CHARGES YOU FOR YOUR FIRST SUBSCRIPTION FEE AND, AS AUTHORIZED BY YOU DURING THE MEMBERSHIP SIGN-UP PROCESS, CALLING HOME WILL CHARGE YOU WITH THE APPLICABLE SIX-MONTH OR YEARLY (AS APPLICABLE) SUBSCRIPTION FEE AND ANY SALES OR SIMILAR TAXES THAT MAY BE IMPOSED ON YOUR SUBSCRIPTION FEE PAYMENT (UNLESS YOU CANCEL PRIOR TO THE ANNIVERSARY DATE). EACH SUBSCRIPTION RENEWAL PERIOD IS FOR SIX MONTHS OR ONE YEAR. YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME THROUGH YOUR ACCOUNT SETTINGS, PROVIDED THAT ANY SUBSCRIPTION FEES CHARGED PRIOR TO THE EFFECTIVE DATE OF CANCELLATION WILL NOT BE REFUNDED, IN WHOLE OR IN PART. YOU WILL NOT BE ELIGIBLE FOR A PRO-RATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEES PAID FOR THE REMAINING PORTION OF THE THEN-CURRENT SEMI-ANNUAL OR YEARLY (AS APPLICABLE) SUBSCRIPTION TERM. IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL HAVE FULL ACCESS TO YOUR MEMBERSHIP BENEFITS UNTIL THE EXPIRATION OF THE THEN-CURRENT SEMI-ANNUAL OR YEARLY (AS APPLICABLE) SUBSCRIPTION TERM FOR WHICH YOU HAVE PAID, AND YOUR MEMBERSHIP BENEFITS WILL EXPIRE AT THE END OF THE THEN-CURRENT SEMI-ANNUAL OR YEARLY (AS APPLICABLE) SUBSCRIPTION TERM.

AUTOMATIC RENEWAL TERMS: Each paid membership subscription contains automatic renewal terms. You agree that you will be charged the fee you agreed to (depending on your particular subscription) for the length of time you agreed to, and that your subscription will automatically renew on those same terms until you cancel at any time through your account settings page on the Site, and you have read and agree to our Terms of Service, Privacy Policy and Cookie Policy. You represent and warrant that you are authorized to use the payment method designated, and you authorize Calling Home and our designated third-party payment processors to charge your designated payment method upon registration and upon each renewal for the total amount of any fees you owe to Calling Home, including any applicable taxes and other charges. If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your access to the Site and the content contained therein may be terminated. For subscription services, unless you submit a nonrenewal notice through the Site prior to the end of the then-current subscription term, your subscription will automatically renew. Applicable fees for such renewals will be at Calling Home’s then-current rates. If your subscription is not renewed, a cancellation will be effective on the next renewal date of your subscription following your notice of cancellation and your access to the fee-based content will terminate at the end of your then current subscription term. Calling Home reserves the right, in its sole and absolute discretion, to change its subscription plans or adjust its access fees or subscription fees at any time (but not the price in effect for your then-current subscription term). Any such changes will take effect following notice to you.

Refunds. We are confident that Calling Home will give you the resources and community you need to be a family cyclebreaker. And we know ending generational patterns takes time. That’s why we ask all members to commit to the membership and community for a minimum of 6 months (and ideally, 12 months). If you don’t find the tools and support you need, email hello@callinghome.co and let us know. If you email us within the first 30 days of initiation of your subscription requesting cancellation of your subscription and our team is unable to resolve your concerns, we will offer you a full refund; refunds will not be provided if you email us after the first 30 days of your initial subscription term. We will use commercially reasonable efforts to process your refund as promptly as is possible. Your membership benefits will expire upon completion of the refund request process.

Liability

TO THE MAXIMUM EXTENT PERMITTEDBY APPLICABLE LAW, OUR SITE, THE SERVICES AND THE MATERIALS ON OUR SITE ARE PROVIDED ON AN 'AS IS' AND ‘AS AVAILABLE’ BASIS. TO THE EXTENT PERMITTED BY LAW, CALLING HOME MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, OR OTHER VIOLATION OF RIGHTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL CALLING HOME BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS, LOSS OF DATA, OTHER ECONOMIC ADVANTAGE OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM: (A) YOUR USE OF THE CONTENT AVAILABLE ON THE SITE OR OTHER PARTS OF THE SITE; (B) THE SITE’S SECURITY, OPERABILITY, OR AVAILABILITY; (C) ANY INFORMATION, ADVICE, SERVICES, OR GOODS OBTAINED THROUGH OR ADVERTISED ON THE SITE; (D) STATEMENTS, CONDUCT, INTERACTIONS, OR DEALINGS WITH ANY OTHER SITE MEMBER OR THIRD PARTY; OR (E) ANY OTHER CLAIM RELATED IN ANY WAY TO THE SITE – EVEN IF ADVISED OF THE POSSIBILITY OF SUCH INJURY, LOSS, CLAIM, OR DAMAGES. Our liability to you or any third parties in any circumstance is limited to the greater of $100 or the amount of fees, if any, you paid to us in the twelve months prior to the action that may have given rise to liability. The limitations set forth in these Terms do not limit Calling Home’s liability for gross negligence, fraud, or intentional, malicious, or reckless misconduct.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you and shall be limited to the maximum extent permitted by law.If you are based in the EU, you may have additional legal remedies.

Indemnification

To the full extent permitted by applicable law, you agree to indemnify, defend, and hold Calling Home and its officers, directors, shareholders, employees, contractors, and agents harmless from any costs, damages, liabilities, and expenses (including attorneys’ fees and costs) suffered in relation to or arising from any claim or demand made by any third party due to or arising out of your violation of these Terms; your use, misuse, or abuse of the Site; your Member Content; your violation of any law, statute, ordinance or regulation; or your violation of the rights of a third party. You agree to cooperate with Calling Home in defending such claims and not to settle any claim without Calling Home’s prior written consent.

Accuracy of Materials; Not Professional Advice and No Professional Relationship Created

The materials appearing on our Site are not comprehensive and are for general information purposes only. Calling Home does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on the Site, or otherwise relating to such materials or on any resources linked to the Site.

Calling Home regularly updates the content available on the Site and may test certain content or Site features by making them available to you for limited periods of time or by making them available to a limited subset of the Calling Home community. In all cases, Calling Home reserves the right to make changes to, or remove from the Site, any or all content at any time without notice and without liability to you or third parties. Calling Home makes no guarantee as to the resolution or quality of the content you will receive when using the Site, even if you have paid for access to such content.

Calling Home is not engaged in rendering therapy services, mental health advice, clinical psychology advice, therapy or other medical advice or services by providing the Site, and your use of the Site does not create any therapist-patient or other treatment relationship between you and Calling Home or any of its representatives (including, but not limited to, Whitney Goodman LMFT). Although this Site may provide information related to mental health, clinical psychology, and other related issues, such information is not intended to constitute or be a substitute for advice from a qualified healthcare provider. In furtherance, and not in limitation, of the “Liability” Section above, Calling Home assumes no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the content or other information or material on this Site. Reliance on any information provided by Calling Home, its representatives or others contributing to the Site at the invitation of Calling Home, or subscribers to the Site, is solely at your own risk. Always seek the advice of your qualified healthcare professionals with any questions you may have regarding a medical condition. Never disregard professional advice or delay in seeking it because of something you have read on this Site.

Testimonials

The Site may contain testimonials used by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.

The testimonials on this Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The view and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease, mental health or medical condition. No testimonials have been clinically proven or evaluated.

Links

Calling Home has not reviewed all of the sites linked to its Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Calling Home of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our Site and terminate these Terms immediately upon written notice to you for any reason, including, without limitation, if we believe that you have breached or acted inconsistently with the letter or spirit of these Terms, if it is in the best interest of the Calling Home community, or to protect our brand. We may also in our sole discretion and at any time discontinue providing any or all content available on the Site or any other part of the Site, with or without notice. In the event that you have a paid subscription to the Site and we terminate your access to the Site for any reason other than your breach of these Terms, then we will refund you the prorated portion of any subscription fees which you have paid but not yet used with respect to the then-current term of your subscription. Except for the foregoing limited circumstance, you agree that we will not be liable to you or any third party for any termination of your access to the Site.

Severance

Any term of these Terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms is not affected.

Governing Law; Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, without respect to its conflict of laws principles. You irrevocably submit to the exclusive jurisdiction of the State or federal courts sitting in Pinellas County, Florida for the purposes of any suit, action or other proceeding arising out of or relating to these Terms.

WHERE PERMITTED UNDER APPLICABLE LAW, YOU AGREE TO BRING CLAIMS AGAINST CALLING HOME ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. UNLESS CALLING HOME AGREES, NO ACTION OR COURT OF LAW MAY CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE, CONSOLIDATED OR CLASS PROCEEDING, AGAINST CALLING HOME. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS YOU AND CALLING HOME ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. NOTWITHSTANDING THE FOREGOING, PER THE “SEVERANCE” SECTION ABOVE, THIS SECTION SHALL BE DEEMED DELETED IN THE EVENT THAT IT IS ILLEGAL OR UNENFORCEABLE UNDER APPLICABLE LAW.

Notice

Except as expressly required by law or otherwise stated in these Terms, any notice to us shall be given by email to hello@callinghome.co (Attn: Legal), or by certified postal mail to Calling Home, LLC, 4592 Ulmerton Road, Suite 100, Clearwater, FL 33762, Attn: Legal. Any notice to you shall be given to the most current email address in your account.

Assignment

Calling Home may assign or transfer these Terms and its rights and obligations hereunder to any of its affiliates, successors or assigns, including in connection with a merger, acquisition, reorganization, sale of assets or similar transaction. You may not assign, transfer or sublicense these Terms or your rights or obligations hereunder without Calling Home’s prior written consent.

Other

The Site is controlled and operated from the United States. Those who access or use the Site from other jurisdictions do so at their own risk and are solely responsible for compliance with all applicable United States and local laws and regulations. You may not use the Site if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. These Terms constitute the entire agreement between you and Calling Home with respect to the Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Calling Home with respect to the Site. The intellectual property rights, disclaimer of warranties, representations made by you, indemnities, limitations of liability and general provisions shall survive any termination of these Terms.

Calling Home, LLC Privacy Policy

Your privacy is important to us. It is Calling Home's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our Site and other sites we own and operate. Capitalized terms used herein but not otherwise defined herein shall have the meanings ascribed to such terms in our Terms of Service.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our Site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our Site.

This policy is effective as of September 7, 2023

Last updated: September 7, 2023

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our Site, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data

When you visit our Site or interact with our services, we may automatically collect data about your device, such as:

Device type
Operating system
Unique device identifiers
Device settings
Geo-location data

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:

Name
Email
Phone/mobile number

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our Site:

Register for an account
Sign up to receive updates from us via email or social media channels
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to provide you with our platform's core features and services
to enable you to customize or personalize your experience of our Site
to deliver products and/or services to you
to contact and communicate with you
for analytics, market research, and business development, including to operate and improve our Site, associated applications, and associated social media platforms
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
to enable you to access and use our Site, associated applications, and associated social media platforms
for internal record keeping and administrative purposes
to comply with our legal obligations and resolve any disputes that we may have
for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our Site to improve our Site and your experience on it.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

a parent, subsidiary or affiliate of our company
third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators
our employees, contractors, and/or related entities
our existing or potential agents or business partners
credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you
third parties to collect and process data
an entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include, but are not limited to, Google Analytics and Klaviyo.

International Transfers of Personal Information

The personal information we collect is stored and/or processed in United States, or where we or our partners, affiliates, and third-party providers maintain facilities.

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Use of Cookies

We use "cookies" to collect information about you and your activity across our Site. A cookie is a small piece of data that our Site stores on your computer, and accesses each time you visit, so we can understand how you use our Site. This helps us serve you content based on preferences you have specified.

Please refer to our Cookie Policy below for more information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of Our Policy

Our Site may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for Australian Privacy Act Compliance (AU)

International Transfers of Personal Information

Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.

Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)

Data Controller / Data Processor

The GDPR distinguishes between organizations that process personal information for their own purposes (known as "data controllers") and organizations that process personal information on behalf of other organizations (known as "data processors"). We, Calling Home, located at the address provided in our Contact Us section, are a Data Controller and/or Processor with respect to the personal information you provide to us.

Legal Bases for Processing Your Personal Information

We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.

Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:

Consent From You

Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. You may consent to providing your email address for the purpose of receiving marketing emails from us. While you may unsubscribe at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

Performance of a Contract or Transaction

Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details in order to respond.

Our Legitimate Interests

Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.

Compliance with Law

In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

International Transfers Outside of the European Economic Area (EEA)

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Your Rights and Controlling Your Personal Information

Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.

Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.

Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.

Additional Disclosures for California Compliance (US)

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.

To make such a request, please contact us using the details provided in this privacy policy with "Request for California privacy information" in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organizations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.

Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals.

We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.

Cookies and Pixels

At all times, you may decline cookies from our Site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please refer to the Cookies section of this privacy policy for more information.

CCPA-permitted financial incentives

In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide.

Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

California Notice of Collection

In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act:

Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account.
Customer records, such as billing and shipping address, and credit or debit card data.
Internet activity, such as your interactions with our service.
Audio or visual data, such as photos or videos you share with us or post on the service.
Geolocation data.
Inferences, such as information about your interests, preferences and favorites.

For more information on information we collect, including the sources we receive information from, review the "Information We Collect" section. We collect and use these categories of personal information for the business purposes described in the "Collection and Use of Information" section, including to provide and manage our Service.

Right to Know and Delete

If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

The categories of personal information we have collected about you;
The categories of sources from which the personal information was collected;
The categories of personal information about you we disclosed for a business purpose or sold;
The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
The business or commercial purpose for collecting or selling the personal information; and
The specific pieces of personal information we have collected about you.

To exercise any of these rights, please contact us using the details provided in this privacy policy.

Shine the Light

If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by California’s "Shine the Light" with third parties and affiliates for their own direct marketing purposes.

To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code.

Additional Disclosures for UK General Data Protection Regulation (UK GDPR) Compliance (UK)

Data Controller / Data Processor

The GDPR distinguishes between organizations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). For the purposes covered by this Privacy Policy, we are a Data Controller with respect to the personal information you provide to us and remain compliant with our data controller obligations under GDPR.

Third-Party Provided Content

We may indirectly collect personal information about you from third-parties who have your permission to share it. For example, if you purchase a product or service from a business working with us, and give your permission for us to use your details in order to complete the transaction.

We may also collect publicly available information about you, such as from any social media and messaging platforms you may use. The availability of this information will depend on both the privacy policies and your own privacy settings on such platforms.

Additional Disclosure for Collection and Use of Personal Information

In addition to the aforementioned purposes warranting the collection and use of personal information, we may also conduct marketing and market research activities, including how visitors use our Site, website improvement opportunities and user experience.

Personal Information No Longer Required for Our Purposes

If your personal information is no longer required for our stated purposes, or if you instruct us under your Data Subject Rights, we will delete it or make it anonymous by removing all details that identify you (“Anonymization”). However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Legal Bases for Processing Your Personal Information

Data Protection and Privacy Laws permit us to collect and use your personal data on a limited number of grounds.. In which case, we will collect and use your personal information lawfully, fairly and in a transparent manner. We never directly market to any person(s) under 18 years of age.

Our lawful bases depend on the services you use and how you use them. This is a non-exhaustive list of the lawful bases we use:

Consent From You

Where you agree to receive marketing communications from us, we will do so based solely on your indication of consent or until you instruct us not to, which you can do at any time.

While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

Performance of a Contract or Transaction

Our Legitimate Interests

Compliance with Law

In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. For example, we are required to keep financial records for a period of 7 years. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

International Transfers of Personal Information

The personal information we collect is stored and/or processed in the United Kingdom by us. Following an adequacy decision by the EU Commission, the UK has been granted an essentially equivalent level of protection to that guaranteed under UK GDPR.

On some occasions, where we share your data with third parties, they may be based outside of the UK, or the European Economic Area (“EEA”). These countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information.

If we transfer your personal information to third parties in other countries:

we will perform those transfers in accordance with the requirements of the UK GDPR (Article 45) and Data Protection Act 2018;
we will adopt appropriate safeguards for protecting the transferred data, including in transit, such as standard contractual clauses (“SCCs”) or binding corporate rules.

Your Data Subject Rights

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.

Right to Object: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.

Right to be Informed: You have the right to be informed with how your data is collected, processed, shared and stored.

Right of Access: You may request a copy of the personal information that we hold about you at any time by submitting a Data Subject Access Request (DSAR). The statutory deadline for fulfilling a DSAR request is 30 calendar days from our receipt of your request.

Right to Erasure: In certain circumstances, you can ask for your personal data to be erased from the records held by organizations. However this is a qualified right; it is not absolute, and may only apply in certain circumstances.

When may the right to erasure apply?

When the personal data is no longer necessary for the purpose for which it was originally collected or processed for.
If consent was the lawful basis for processing personal data and that consent has been withdrawn. Calling Home relies on consent to process personal data in very few circumstances.
The Company is relying on legitimate interests as a legal basis for processing personal data and an individual has exercised the right to object and it has been determined that the Company has no overriding legitimate grounds to refuse that request.
Personal data are being processed for direct marketing purposes e.g. a person’s name and email address, and the individual objects to that processing.
There is legislation that requires that personal data are to be destroyed.

Right to Portability: Individuals have the right to get some of their personal data from an organization in a way that is accessible and machine-readable, for example as a csv file. Associated with this, individuals also have the right to ask an organization to transfer their personal data to another organization.

However, the right to portability:

only applies to personal data which a person has directly given to Calling Home in electronic form; and
onward transfer will only be available where this is “technically feasible”.

Right to Rectification: If personal data is inaccurate, out of date, or incomplete, individuals have the right to correct, update or complete that data. Collectively this is referred to as the right to rectification. Rectification may involve filling the gaps i.e. to have to have incomplete personal data completed – although this will depend on the purposes for the processing. This may involve adding a supplementary statement to the incomplete data to highlight any inaccuracy or claim thereof.

This right only applies to an individual’s own personal data; a person cannot seek the rectification of another person’s information.

Notification of data breaches: Upon discovery of a data breach, we will investigate the incident and report it to the UK’s data protection regulator and yourself, if we deem it appropriate to do so.

Complaints: You have the right, at any time, to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the details below. Please provide us with as much information as you can about the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Enquiries, Reports and Escalation

To enquire about Calling Home's privacy policy, or to report violations of user privacy, you may contact our Data Protection Officer using the details in the Contact us section of this privacy policy.

If we fail to resolve your concern to your satisfaction, you may also contact the Information Commissioner’s Office (ICO), the UK Data Protection regulator:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate)
Website: www.ico.org.uk

Additional Disclosures for Personal Information Protection and Electronic Documents Act (PIPEDA) Compliance (Canada)

Additional scope of personal information

In accordance with PIPEDA, we broaden our definition of personal information to include any information about an individual, such as financial information, information about your appearance, your views and opinion (such as those expressed online or through a survey), opinions held about you by others, and any personal correspondences you may have with us. While this information may not directly identify you, be aware that it may be combined with other information to do so.

As PIPEDA refers to personal information using the term Personally Identifying Information (PII), any references to personal information and PII in this privacy policy, and in official communications from Calling Home, are intended as equivalent to one another in every way, shape and form.

Valid Consent

Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. When you contact us, we assume your consent based on your positive action of contact, therefore you consent to your name and email address being used so we can respond to your enquiry. Under PIPEDA, consent is only valid if it is reasonable to expect that an individual to whom the organization's activities are directed would understand the nature, purpose, and consequences of the collection, use, or disclosure of the personal information to which they are consenting.

Where you agree to receive marketing communications from us, we will do so based solely on your indication of consent or until you instruct us not to, which you can do at any time.

International Transfers of Information

While Calling Home endeavors to keep, store and handle customer data within locations in Canada, it may use agents or service providers located in the United States (U.S.), European Economic Area (EEA) or United Kingdom (UK) to collect, use, retain and process personal information as part of providing services to you. While we use all reasonable efforts to ensure that personal information receives the same level of security in any other jurisdiction as it would in Canada, please be aware that privacy protections under U.S. laws may not be the same adequacy.

Customer Data Rights

Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to:

Access the personal information organizations hold about them;
Correct any inaccurate or outdated personal information the organization hold about them (or, if this is not possible, delete the inaccurate personal information)
Withdraw consent for any activities for which they have consented (e.g. direct marketing or cookies

Right to Withdraw Consent

Where you give us consent to collect and use your personal information for a specific purpose. Subject to some restrictions, you can, at any time, refuse to consent, or continue to consent to the collection, use or disclosure of their personal information by notifying us using the email address below in the ‘Contact Us’ section. Withdrawal of consent may impact our ability to provide or continue to provide services.

Customers cannot refuse collection, use and disclosure of their personal information if such information is required to:

be collected, used or disclosed as required by any law;
fulfill the terms of any contractual agreement; and
be collected, used or disclosed as required by any regulators including self regulatory organizations

Right of Access under PIPEDA

PIPEDA gives you a general right to access the PII held by businesses subject to this law. Under PIPEDA, you need to make your access request in writing and pay a minimal fee of $30.00.

If any organizational fees seem unjust, you have the right to complain about this. We retain the right to decide how we disclose the copies of your PII to you. We will take all necessary measures to fulfill your request in 30 days from receipt, otherwise we must inform you of our inability to do so before the 30-day timeframe if:

meeting the time limit would unreasonably interfere with our business activities; or
the time required to undertake consultations necessary to respond to the request would make it impractical to meet the time limit.

We can also extend the time limit for the length of time required to convert the personal information into an alternative format. In these circumstances, we will advise you of the delay within the first 30 days and explain the reason for it.

Right of rectification under PIPEDA

You may request a correction to any factual errors or omissions within your PII. We would ask you to provide some evidence to back up your claim. Under PIPEDA, an organization must amend the information, as required, if you successfully demonstrate that it’s incomplete or inaccurate.

You may contact us at any time, using the information provided in the Contact Us section of this privacy policy if you believe your PII on our systems is incorrect or incomplete.

If we cannot agree on changing the information, you have the right to have your concerns recorded with the Office of the Privacy Commission of Canada.

Compliance with PIPEDA’s Ten Principles of Privacy

This privacy policy complies with the PIPEDA’s requirements and ten principles of privacy, which are as follows:

Accountability. Calling Home is responsible for the PII under its control and will designate one or more persons to ensure organizational accountability for compliance with the ten principles of privacy under PIPEDA, whose details are included below. All personnel are accountable for the protection of customers’ personal information.
Identifying purposes. Calling Home identifies the purposes for which personal information is collected at or before the time the information is collected.
Consent. Consent is required for Calling Home's collection, use or disclosure of personal information, except where required or permitted by PIPEDA or other law. In addition, when customers access a product or service offered by us, consent is deemed to be granted. Express consent may be obtained verbally, in writing or through electronic means. Alternatively, consent may be implied through the actions of customers or continued use of a product or service following Calling Home's notification of changes.
Limiting collection. Personal information collected will be limited to that which is necessary for the purposes identified by Calling Home.
Limiting use, disclosure and retention. We will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law. We will retain personal information only for as long as is necessary to fulfill the purposes for collecting such information and compliance with any legal requirements.
Accuracy. Personal information will be maintained by Calling Home in an accurate, complete and up-to-date format as is necessary for the purpose(s) for which the personal information was collected.
Safeguards. We will protect personal information with security safeguards appropriate to the sensitivity of such information.
Openness. We will make our policies and practices relating to the collection and management of personal information readily available upon request, including our brochures or other information that explain our policies, standards, or codes.
Customer access. We will inform customers of the existence, use and disclosure of their personal information and will provide access to their personal information, subject to any legal restrictions. We may require written requests for access to personal information and in most cases, will respond within 30 days of receipt of such requests. Customers may verify the accuracy and completeness of their personal information, and may request the personal information be corrected or updated, if appropriate.
Challenging compliance Customers are welcome to direct any questions or inquiries concerning our compliance with this privacy policy and PIPEDA requirements using the contact information provided in the Contact Us section of this privacy policy.

Cookie Compliance

Our email interactions with our customers are compliant with Canadian Anti-Spam Legislation. The Company does not send unsolicited email to persons with whom we have no relationship. We will not sell personal information, such as email addresses, to unrelated third-parties. On occasion, your personal information may be provided to our third-party partners to administer the products and services you request from us.

When you leave our Site by linking to another website, you are subject to the privacy and security policies of the new website. We encourage you to read the privacy policies of all websites you visit, especially if you share any personal information with them.

Please refer to our Cookie Policy for more information.

Enquiries, Reports and Escalation

To enquire about Calling Home's privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact us section of this privacy policy.

If we fail to resolve your concern to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:

30, Victoria Street
Gatineau, Quebec K1A 1H3
Toll Free: 1.800.282.1376
www.priv.gc.ca

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Attention: Legal
hello@callinghome.co

Calling Home, LLC Cookie Policy

We use cookies to help improve your experience of our Site. This Cookie Policy is part of Calling Home’s Privacy Policy. It covers the use of cookies between your device and our Site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from our Site. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalize your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.

Types of cookies we may use and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

Advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.